Support

Stuck, confused, or found a bug? A real person on our small team reads every message.

Contact us

Email is the fastest way to reach us. We usually reply within a couple of days.

Helpful to include: your device and iOS version, what you expected, and what happened instead. A screenshot never hurts.

Prefer chatting? Join our Discord.

Quick answers

How do I delete my account?

In the app, go to Settings → Account → Delete Account and confirm. This permanently deletes your account and all your workout data. If you can't get into the app, email us from your account's email address and we'll do it for you.

Deleting your account doesn't cancel a subscription. See the next question.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, pick RepMonkey, and tap Cancel Subscription. You'll keep Pro until the end of the period you've paid for.

I subscribed but Pro isn't unlocked.

Open the upgrade screen in the app and tap Restore Purchases. Make sure you're signed in to the same Apple ID you subscribed with. Still stuck? Email us and we'll sort it out. For refunds, Apple handles those at reportaproblem.apple.com.

I can't sign in or forgot my password.

Check that you're using the same sign-in method you signed up with (Sign in with Apple or email and password). If you're still locked out, email us from the address on your account.

What data do you collect?

Just what's needed to run the app: your account, your preferences, and your workouts. We don't sell your data. The full details are in our Privacy Policy.

More questions about the app itself? Check the FAQ.